Topic · Autessa Redact
Call Recording and Audio Redaction
For call recordings, Autessa removes card numbers, SSNs and other personal details from both the audio and the transcript, as silence or a tone.
In this topic
What is in calls and audio?
Remove card numbers, SSNs and other personal info from call recordings and transcripts, as silence or a tone, on your Autessa numbers or through the Call Redaction API. Each feature has its own page with how it works, its settings and FAQs.
Call recording redaction
Autessa Call Redaction removes card numbers, SSNs, account numbers and other personal details from call recordings and transcripts, as silence or a tone.
Read more →Redact calls on your Autessa numbers
On Autessa phone numbers, Remove personal info before saving redacts every recording, transcript and voicemail before it is stored, so the original audio is never kept.
Read more →At a glance
How Autessa Redact handles calls and audio
Call recording redaction →
- Removes card numbers, card expiry, security codes, SSNs, bank accounts, account numbers, dates of birth, phone numbers, emails, addresses and full names.
- Details are found whether they are spoken or typed on the phone keypad.
- Choose silence or a tone for the removed audio, and which kinds of detail to remove.
Redact calls on your Autessa numbers →
- One switch per number: Remove personal info before saving.
- Recordings, transcripts and voicemails are all redacted.
- Choose what to remove: card details, SSNs, bank and account numbers, dates of birth, and phone, email and address.
FAQ
Questions about calls and audio
Can Autessa redact credit card numbers from call recordings?
Yes. Call Redaction removes card numbers, expiry dates and security codes from the audio and the transcript, as silence or a tone, whether they were spoken or keyed in.
Is the original call audio kept?
No. With the setting on, only the redacted recording and transcript are saved to the calls table.
100% customizable, code and all
Make Autessa Redact fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
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