Calls and audio · Autessa Redact
Call recording redaction
Autessa Call Redaction removes personal details from call recordings. Send a recording, a folder of recordings or a whole storage bucket, and you get back redacted audio and a redacted transcript, with card numbers, security codes, SSNs, bank and account numbers, dates of birth, contact details and full names replaced by silence or a tone, whether they were spoken or keyed in on the phone keypad.
The problem
Card numbers sitting in years of recordings
Contact centers record calls for quality and compliance, and those recordings fill up with card numbers and other details that should never be stored. Call Redaction cleans both the audio and the transcript, and a review queue lets a person check any call that needs a second look.
- Removes card numbers, card expiry, security codes, SSNs, bank accounts, account numbers, dates of birth, phone numbers, emails, addresses and full names.
- Details are found whether they are spoken or typed on the phone keypad.
- Choose silence or a tone for the removed audio, and which kinds of detail to remove.
- Returns redacted audio and a redacted transcript for each recording.
- Redact one recording, many recordings as one job, a .zip, or a folder in your own storage bucket with a role you create.
- A review queue lists calls that need a second look and why; a reviewer listens, removes more parts by clicking words or typing times, and approves.
- Jobs show progress, and failed recordings can be run again.
How it works
How does call recording redaction work in Autessa Redact?
Create a key
On the Call Redaction page, create a key for your systems.
Try a call
Drop in a recording, or the sample call, and hear it redacted.
Send your recordings
From your code, the command-line client or a bucket job.
Review what is flagged
Calls that need a second look wait in the review queue.
Every option
What can be removed
| Option | What it does |
|---|---|
| Card number, expiry, security code | Payment card details. |
| SSN | Social Security numbers. |
| Bank account, account number | Bank, routing, customer, utility and other account numbers. |
| Date of birth | Birth dates. |
| Phone, email, address | Contact details. |
| Full name | A first and last name together (a first name alone is left in). |
| Audio redaction | Silence or a tone. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Members with the Call Redaction permission | Create keys, run jobs and review calls. |
| Your systems | Send recordings with a key. |
| Company admins | Grant the Call Redaction permission through roles. |
AI assist
How AI helps here
Speech is transcribed and the sensitive spans are found automatically. Anything flagged for a second look goes to a person in the review queue, who can remove more and approve the call.
AI proposes; a person decides what is removed.
About AI redaction suggestions →Connected
How it connects to the rest of Autessa
FAQ
Questions about call recording redaction
Can Autessa redact credit card numbers from call recordings?
Yes. Call Redaction removes card numbers, expiry dates and security codes from the audio and the transcript, as silence or a tone, whether they were spoken or keyed in.
Can I redact recordings already stored in my own bucket?
Yes. Point a job at a folder in your storage bucket with a role you create, and redacted audio and transcripts are written back to a folder you choose.
Is there human review?
Yes. Calls that need a second look wait in a review queue with what to check, and a reviewer can remove more parts before approving.
Where can I learn more?
See Autessa SecurePass for call audio redaction in depth, including the developer API and stored archives.
100% customizable, code and all
Make Autessa Redact fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours