Accept payments · Autessa Payments
Refunds
Autessa Payments refunds online payments in full or in part, back to the customer’s original payment method. Partial refunds prorate the base amount and the tax, the refund shows on the invoice and in Transactions, and the tax recorded for that place and month is reduced to match.
The problem it solves
A refund should fix the books, not just the bank
Refunding a payment outside your invoicing tool leaves tax reports and customer totals wrong. In Autessa, a refund updates the invoice, the ledger and your tax collected report together.
What you get
- Refund the whole payment by leaving the amount empty, or set an amount for a partial refund.
- The money goes back to the original card, wallet or bank account and comes out of your balance.
- Partial refunds prorate base amount and tax; Tax collected shows sales after refunds.
- The invoice shows the refunded amount and the activity list records when.
- The result reports what was refunded and how much is still refundable.
- Invoices recorded as paid another way can’t be refunded here.
How it works
How does refunds work in Autessa Payments?
Find the invoice
Refunds work on invoices paid online through Autessa Payments.
Run the Refund tool
Use an agent with the Refund tool and the invoice ID. Leave the amount empty for a full refund.
Check the result
You get the refunded amount and what remains refundable; asking for more than is left is refused with a plain explanation.
See it everywhere
The refund appears on the invoice, under Transactions and in Tax collected.
Every option
Refund options
| Option | What it does |
|---|---|
| Invoice | The invoice paid online that you are refunding. |
| Amount | Empty for a full refund, or a partial amount in cents. |
| Results | Refunded amount, remaining refundable, or NOT_REFUNDABLE / REFUND_REFUSED with a reason. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Owner, Admin, Accountant (or any role with Payments) | Set up an agent or tool that issues refunds. |
| Your customer | Gets the money back on the original payment method. |
AI assist
How AI helps here
Refunds run through the Refund agent tool, so a support agent you build can refund an order when your rules allow it, with the invoice ID as input.
Nothing that creates, sends or changes money happens until a person confirms it.
About the Payments guide →Connected
How it connects to the rest of Autessa Payments
FAQ
Questions about refunds
Can I give a partial refund?
Yes. Set the amount; Autessa prorates the base amount and tax and tells you what remains refundable.
Where does refunded money come from?
Your Autessa Payments balance.
Is there a Refund button on the invoice page?
Refunds run through the Refund tool, which you use from an agent or tool with the invoice ID. The result shows on the invoice afterward.
100% customizable, code and all
Make Autessa Payments fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours