Subscriptions · Autessa Payments
Renewals and failed-payment retries
Autessa Payments runs recurring billing for you: on each renewal date it creates the invoice for the next period, adds sales tax and charges the card saved at checkout. If a charge fails, it retries 1, 3 and 7 days later and emails your customer a link to pay or update their card; after the fourth decline the subscription ends cleanly.
The problem it solves
Failed payments quietly drain subscription revenue
Cards expire and charges get declined. Without dunning, a subscriber silently drops off or keeps access without paying. Autessa handles the retries and emails, keeps access during the retry window, and closes things out cleanly if nothing works.
What you get
- Each renewal invoice is a normal invoice with tax and a receipt, listed in the subscription’s Cycle history.
- A failed charge sets Payment overdue; the list shows the retry in progress (for example “Retry 2 of 4 on Nov 14”) and why the last charge failed.
- Customers keep access while Autessa retries, and can pay the invoice or update their card from the email.
- Paying or updating the card in the meantime makes the subscription active again and starts the next period.
- After the fourth declined charge (first try plus three retries), the subscription ends, the invoice is voided, and you and the customer are both emailed.
- Free trials send a heads-up 3 days before the first charge.
- Subscription invoices can’t be edited, resent or voided by hand; the subscription manages them.
How it works
How does renewals and failed-payment retries work in Autessa Payments?
Renewal day
Autessa creates the invoice, adds tax and charges the saved card. The customer gets a receipt.
If it fails
Status goes to Payment overdue and the customer is emailed a link to pay or update their card.
Retries
The card is tried again 1, 3 and 7 days later.
Recovered or ended
A payment restores Active; a fourth decline ends the subscription and voids the invoice.
Every option
Subscription statuses
| Option | What it does |
|---|---|
| Active | Paid up; next charge happens automatically. |
| Free trial | First charge when the trial ends. |
| Payment overdue | Latest charge failed; retrying; access kept. |
| Unpaid | Shown with overdue in the Payment overdue filter. |
| Paused | Not billing. |
| Ended | Canceled by the customer, by you, or after four declines. |
| Waiting for payment / Never started | Checkout started but not finished, or expired. |
| Retry schedule | 4 attempts per cycle: first try, then 1, 3 and 7 days later. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Owner, Admin, Accountant (or any role with Payments) | See retries and reasons, cancel or resume. |
| Your customer | Pay the overdue invoice or update the card from the email or billing page. |
Connected
How it connects to the rest of Autessa Payments
FAQ
Questions about renewals and failed-payment retries
How many times does Autessa retry a failed charge?
Three times, 1, 3 and 7 days after the first failed attempt, for four attempts in all. Then the subscription ends.
Does the customer lose access while a payment is overdue?
No. They keep access during the retries, and isPaying stays true for Payment overdue subscriptions.
Can a customer come back after their subscription ended?
Yes. They can subscribe again from their billing page.
100% customizable, code and all
Make Autessa Payments fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours