Promotions, pay and benefits
Benefits catalog and requests
Autessa Homebase includes a benefits catalog: HR lists what the company offers, grouped by kind, with who can have each benefit and how to sign up, and each employee sees which ones are offered to them. Benefits that need a request, like a transit pass, are ordered through Autessa IT Desk, where HR fulfils them with a target time.
- One catalog for health, retirement, commute, wellness, equipment and learning
- Eligibility by employee or contractor, department and location
- Requests run as tracked Autessa IT Desk orders
- My requests shows every request and where it is
The problem
Nobody knows what benefits they have
Benefits information tends to live in a PDF from open enrollment and a few emails. People miss perks they are entitled to and ask HR the same questions every week. Homebase keeps the whole catalog in one place, shows each person what is offered to them, and turns requests into tracked work instead of inbox threads.
How it works
How benefits catalog and requests works in Homebase
Build the catalog
HR administrators add each benefit: name, category, provider, a summary, details and how to use it, the provider website, a handbook article and when to sign up. Setup can install a starter catalog to edit.
Set who can have it
Choose who it is offered to: everyone, or employees or contractors, in some departments or at some locations. The server decides what each person sees as offered to them.
Request it
For a benefit linked to an IT Desk catalog item, people answer a few questions on the benefit page and send the request, or fill in IT Desk’s own form when it needs more.
Follow it
IT Desk runs the request with approvals, a target time and the HR group that fulfils it, and emails the person as it moves along. My requests shows it live.
Options and settings
Every option, in plain words
| Option | What it does |
|---|---|
| Category | Health and insurance, Retirement, Commute, Wellness, Home office and equipment, Learning, Time off or Other. |
| Who can have it | Everyone, or a rule by employee or contractor, department and location. |
| When to sign up | The enrollment window shown on the benefit. |
| Provider website | A link to the provider’s own site. |
| More in the handbook | A knowledge article with the full details. |
| Request it with | The IT Desk catalog item people order to get it; its questions are edited in IT Desk. |
| Contact in HR | Who people ask about the benefit. Requests themselves go to the IT Desk item’s group. |
| Active and order | Hide a benefit, and choose the order in the catalog. |
Permissions
Who can do what
✦ AI assist
How the assistant helps
On the benefits pages the assistant answers what benefits you have, can request one such as a transit card for you, and tells you where your benefit request is. It acts with your access and asks you to confirm before sending.
It acts with your own access, and anything important waits for you to press Confirm.
About the HR assistant →Connected
How it connects to the rest of Homebase
Autessa IT Desk →
Benefit requests are IT Desk catalog orders, with approvals, targets and emails run by IT Desk.
Health insurance census →
Dependents and coverage details feed the census your broker asks for.
Handbook →
Each benefit can link to its full handbook article.
Home →
The Benefits and My requests cards sit on every employee’s Home.
FAQ
Questions about benefits catalog and requests
Can employees see only the benefits they are eligible for?
Yes. Each benefit has a Who can have it rule, and the catalog marks which ones are offered to the viewer. Ones that are not are labeled Not listed to you.
How are benefit requests handled?
They run in Autessa IT Desk. The request is an IT Desk catalog order made as the person, so IT Desk handles approvals, the target time, the HR group that fulfils it and the emails.
How does benefits enrollment with insurance carriers work?
Homebase lists benefits, eligibility and how to sign up, and links to the provider, where each person completes enrollment with the carrier.
Where do employees follow their requests?
On My requests, which shows everything they asked IT Desk for, benefits included, with where each one is and its target.
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