Onboarding and offboarding
IT provisioning with IT Desk
Autessa Homebase connects to Autessa IT Desk for IT provisioning: with the bridge turned on, every IT step in an onboarding or offboarding checklist opens an IT Desk request, and the step ticks itself off when IT finishes. IT Desk’s directory also stays in step with the people in Homebase.
- IT steps open IT Desk requests automatically
- Steps complete themselves when IT resolves the request
- IT Desk’s directory kept in step with Homebase
- Send to IT Desk again if a request needs reopening
The problem
HR and IT working from two lists
HR knows who is starting and leaving; IT needs to know in time to order a laptop or turn off access. Copying that across by email is slow and error-prone. The bridge makes the checklist step and the IT ticket the same piece of work.
How it works
How iT provisioning with IT Desk works in Homebase
Connect
An HR administrator turns on the bridge in Settings → IT Desk and uses Check the connection to confirm IT Desk answers.
Checklists create requests
When a checklist reaches an IT step, such as Order a laptop and set up accounts or Revoke access, Homebase opens the IT Desk request.
IT works it
IT handles the request in IT Desk as usual.
The step completes
When IT finishes, the checklist step ticks itself off. If something went wrong, Send to IT Desk again on the checklist.
Options and settings
Every option, in plain words
| Option | What it does |
|---|---|
| Connection | Settings → IT Desk: connect, see who connected it, and check the connection. |
| IT steps | Checklist steps of type IT request, owned by IT. |
| IT Desk request | Each IT step records the IT Desk request it opened. |
| Send to IT Desk again | Reopen the request from the checklist page. |
| Directory sync | IT Desk’s directory follows the people in Homebase. |
Permissions
Who can do what
Connected
How it connects to the rest of Homebase
Autessa IT Desk →
The ITSM side: requests, approvals, assets and the IT team’s queue.
Onboarding checklists →
Laptop and account steps start IT Desk requests before day one.
Offboarding →
Equipment return and access removal run as IT Desk requests on the last day.
Benefit requests →
Benefit requests use IT Desk too.
FAQ
Questions about iT provisioning with IT Desk
Does Autessa Homebase integrate with an IT help desk?
Yes, with Autessa IT Desk. IT steps in onboarding and offboarding checklists open IT Desk requests and tick themselves off when IT finishes.
Do I need IT Desk to use onboarding checklists?
No. Without IT Desk, IT steps are ordinary steps owned by IT that someone marks done. The bridge is optional.
What happens to the IT Desk directory?
With the bridge on, IT Desk’s directory is kept in step with the people in Homebase.
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