Signer experience · Autessa Document Signing
Decline to sign
Any signer on an Autessa envelope can decline to sign. They give a reason, which is shown to the sender and recorded on the audit trail, and the whole envelope moves to Rejected.
The problem it solves
Silence is worse than a no
A signer who disagrees with a clause often just stops responding, and the sender keeps chasing a deal that is already stuck. A clear decline with a reason tells you exactly what to fix, so you can correct it and send a new envelope.
What you get
- Decline sits on the signing page, and I don’t agree on the consent screen leads there too.
- The signer is asked for a reason, which is shown to you.
- Declining notifies the sender.
- The reason is recorded on the audit trail.
- The whole envelope moves to Rejected, and it cannot be undone by the signer.
- To proceed, fix what they objected to and send a new envelope.
How it works
Decline to sign, step by step
Signer chooses Decline
From the signing page, or by choosing I don’t agree on the consent screen.
They give a reason
For example, “The payment terms say net 15. We agreed net 30.”
You are notified
The envelope shows Rejected with the reason.
Send a corrected envelope
Fix the terms and send again.
Every option
Decline details
| Option | What it does |
|---|---|
| Reason | Entered by the signer and shown to the sender. |
| Envelope status | Rejected. |
| Recipient status | Rejected, with the time and reason. |
| Undo | Not possible for the signer; send a new envelope. |
Permissions
Who can do what?
| Who | Can |
|---|---|
| Signer | Open their own link, consent, fill only their own fields, sign, delegate or decline. Fields for other signers are visible but not editable. |
| Viewer (CC) | Open read-only copies. No consent screen, no fields, no signing. |
| Sender (envelope owner) | Sees every signer action on the envelope and its audit trail; can remind, resend, share direct links, void or mark as executed. |
Connected
How it connects to the rest of Document Signing
FAQ
Decline to sign: questions and answers
Can a signer refuse to sign?
Yes. They choose Decline and give a reason. You are notified and the envelope moves to Rejected.
What do I do after a signer declines?
Read their reason, fix what they objected to and send a new envelope.
Will I see why they declined?
Yes. The reason is shown to you and recorded on the audit trail.
100% customizable, code and all
Make Autessa Document Signing fully your own.
Use it out of the box, then change anything. Ask Autobot, Autessa’s AI builder, for a new field, screen, report, workflow or agent and it builds it into your copy of the app. Or open the code and edit it yourself. Nothing is locked: the app, its data and its code are yours.
Start free and make it yours